Top Features to Consider When Choosing a White Label PBX System

Choosing a white label PBX system can be an exciting yet daunting task. It is the most important step to being a PBX provider as you’ll be outsourcing the technology from this platform. With numerous options on the market, each offering a unique set of features, it’s essential to know what to look for to make an informed decision. Do not rush in finding the right white label PBX system and attend demos to understand which user interface and features would work the best for your future clients.

Here are 8 features to look for when choosing a white label PBX system: 

Feature 1: Customizability

Why it matters: As a reseller, you want to provide a PBX solution that fits your branding and caters to your clients’ needs. This requires a high level of customizability.

What to look for: Seek a white label PBX provider that allows extensive customization, from the interface’s look and feel to specific functionality. It will help you provide a PBX solution that aligns with your brand and meets your clients’ unique requirements.

Feature 2: Scalability

Why it matters: As your clients’ businesses grow, their telecommunication needs will too. A scalable PBX solution can accommodate this growth, making it a reliable long-term choice.

What to look for: Find a solution that can easily scale to support more users and additional features as required. It should handle both small businesses and larger corporations, ensuring you can cater to a wide range of clients.

Feature 3: User-Friendly Interface

Why it matters: A complex, hard-to-navigate interface can be a stumbling block for users. An intuitive, user-friendly interface, on the other hand, enhances the user experience.

What to look for: Consider a platform that’s clean and has a simple interface that clients can easily navigate. Also, check if the provider offers training and support to help users understand and leverage the system’s features effectively. 

Feature 4: Robust Security Measures

Why it matters: PBX systems are used by businesses, which means they handle sensitive communication data, making them a potential target for cyber threats.

What to look for: Choose a PBX solution that has robust security features, including data encryption, fraud detection, and user authentication. Regular updates and patches to address potential security vulnerabilities are also crucial.

Feature 5: High-Quality Voice Transmission

Why it matters: The primary function of a PBX system is to facilitate communication. Thus, the voice transmission’s quality directly impacts its effectiveness.

What to look for: Opt for a solution that ensures high-quality voice transmission. This often means support for advanced codecs, low latency, and minimal jitter.  

Feature 6: Advanced Call Handling Features

Why it matters: Advanced call handling features, such as call queuing, auto attendant, and call recording, can significantly improve a business’s communication efficiency.

What to look for: Look for a PBX solution that offers a number of call handling features that will be beneficial as your clients’ grow. It should allow users to manage and route calls effectively, enhancing productivity and customer service.

Feature 7: Seamless Integration

Why it matters: A PBX system that integrates seamlessly with other business tools, like CRM and ERP software, can streamline workflows and improve efficiency.

What to look for: Choose a white label PBX system that supports integration with popular business applications. This ensures your clients can leverage their PBX solution to its fullest potential, enhancing business processes rather than complicating them.

Feature 8: Reliable Support and Maintenance

Why it matters: Even the most intuitive systems can encounter issues. Reliable support and maintenance services ensure these are addressed promptly, minimizing downtime.

What to look for: Opt for a provider that offers reliable, round-the-clock support. Also, check their maintenance policy to ensure they regularly update and optimize the system to maintain peak performance.

UC Simplified is a Canadian owned and operated white label PBX platform with the fastest geo-redundant lines in Canada. We would be happy to conduct a demo of our platform and talk more about how we can help you start a PBX business. Book your demo today. 

FAQs