Why Contact Centers Are Shifting to Real-Time AI Agent Assist Software
The customer’s asking a question that’s not on the script. The agent’s confidence wavers. You watch in real-time (through gritted teeth) as the conversation spirals from “sure, I can help you with that” to “uh… can you hold for a moment?” Sound familiar? It’s not a training problem. It’s a support problem. And it’s exactly … Read more