Interactive walkthrough: How to use proper features?

Through chatbots, pop-up prompt bubbles, and tooltips, interactive walkthroughs teach end-users how to use your tool or application, or how to use newly released features.

The ultimate goal of using these interactive walkthrough is to accelerate the adoption of new tools or features. It will create numerous walkthroughs to teach its employees how to use the new tool effectively.

This blog will introduce you to interactive walkthroughs, why they are necessary, and why software companies will increasingly use them in the future.

What are walkthroughs & product tours?

Walkthroughs and product tours are similar, but not identical. They both guide end-users through processes to increase efficiency, but their functions and end goals are different.

Walkthroughs are used to educate both customers and employees. For example, if a large corporation decides to implement a new human resources information system.

They are combined with on-boarding and training programmes to create a personalized experiential learning experience that shortens time-to-competency and guides users to their moment.

A product tour, on the other hand, is typically used by businesses and web applications to increase customer engagement and retention while highlighting the most useful features of an application or digital tool.

For example, if Salesforce wanted to demonstrate to their customers the value of their tool from the start in order to increase retention, they would invest in a product walkthrough.

Walkthrough software integrates with any platform you use –

• HRIS tools
• SaaS products
• Mobile applications
• In-house tools

The interactive walkthrough allows you to easily host guided walkthroughs without any coding knowledge. Product walkthrough tools improve accessibility and training effectiveness. To learn more about this CRM tool enroll in the Salesforce training.

Choose the best walkthrough software

Choosing the right walkthrough software for your customer on-boarding and employee training programmes will improve the efficiency of your training programmes.

In walkthrough software, there are five features to look for:

Walkthrough software that can group your users by employee title, customer signup date, or other metrics you may require will allow you to personalize your training programme and increase relevancy for the end user.

Support for Multiple Devices:

Walkthrough software should be compatible with desktop, mobile, and web applications. Some walkthrough software only allows you to create content for web apps.

It is especially important to have walkthrough software that supports multiple devices if your users require mobile application support.

Comprehensive Data Collection:

It is critical to be able to assess the effectiveness of your training programme. Walkthrough software that collects detailed user data can give you an idea of how your users like your training and what needs to be changed.

Interactive walkthrough:

If your team is having difficulty adjusting to a new digital tool, that tool is causing more harm than good. Interactive walkthroughs can ensure that your employees do not waste time learning how to use a new tool.

Enterprise companies use walkthrough software to train their users on a large scale and to simplify complex processes through demonstration and guidance.

It promotes faster digital adoption

Interactive walkthroughs are step-by-step instructions used in customer and employee on-boarding and training programmes to promote faster digital adoption and a higher level of understanding.

User-friendly & visually appealing

Software provides the specific assistance needed to complete a task in a user-friendly, visually appealing, step-by-step, interactive format.

The way an end-user understands and interacts with a complex app is changing thanks to interactive walkthroughs. Walkthrough

Interactive walkthroughs became extremely useful

End users nowadays prefer instant help to use an app for their specific use case rather than lengthy help manuals. It is where interactive walkthroughs have become extremely useful.

What emerges as an ideal software solution?

An interactive walkthrough emerges as the ideal solution for the following organizational challenges:

• To welcome new users
• To educate existing app users on the new features of an app

Each product feature and objective can have its own specific walkthrough, such as a product tour or a specific task. It ensures that the users’ specific learning needs is met, which leads to:

• Improved comprehension of the app’s features
• Learning more quickly
• Improved retention of knowledge and confidence in the app’s features
• Enhanced productivity
• Increased app usage intention.

Role of a walkthrough designer

A walkthrough designer determines the flow for an intended use case for a specific app webpage. The proprietary software is used to implement the interactive and informative elements of a walkthrough, such as static messages, contextual help symbols, highlight effects, and so on.

Final Words

Companies are constantly on the lookout for innovative, simple, and user-friendly solutions to onboard, train, and assist end-users in using their apps. Here’s where an interactive walkthrough comes in convenient.